At scrishte.com, we are committed to providing our members with the best possible experience in their search for a life partner. However, we understand that there may be circumstances where users may need to cancel their subscriptions or request refunds. To ensure clarity and transparency, we have outlined our refund and cancellation policy below.

1. Cancellation of Services

• Free Membership: Users who have registered for free services on our website can discontinue their usage at any time by logging into their account and opting to deactivate or delete the profile. There are no cancellation charges for free memberships.
• Paid Membership: For members who have purchased any of our subscription plans, you can cancel your membership by visiting your account settings and following the cancellation process. Please note that the cancellation will take effect at the end of the current billing cycle. Until then, you will continue to have access to premium features.

2. Refund Policy

We offer refunds under certain conditions to ensure fairness and to protect the integrity of our services.

• Refund Eligibility:
• Refunds will be processed only for cancellations made within 7 days from the date of purchase, provided that the user has not fully utilized the services (e.g., contacting profiles, sending messages, or viewing contact details).
• If a technical error has occurred on our end and you were unable to access the services for which you have paid, a full refund will be provided upon verification of the issue.
• Non-Refundable Cases:
• If a user has used the premium services (contacting, messaging, viewing details) during the subscription period, refunds will not be available.
• Refunds will not be applicable if the dissatisfaction arises due to mismatched expectations regarding the profiles on our website.
• Users who have violated our terms and conditions and had their accounts suspended or terminated will not be eligible for refunds.

3. Refund Process

• If you meet the eligibility criteria for a refund, please contact our customer support team within 7 days of the payment date. You will need to provide your account details and proof of payment.
• Our team will review your request and, if deemed valid, initiate the refund process. Refunds will be processed within 10-15 business days after approval, and the amount will be credited to the original method of payment.

4. Modifications to the Policy

We reserve the right to modify or update our refund and cancellation policy at any time. Any changes to this policy will be communicated on our website. It is the user’s responsibility to stay updated with the latest policy information.

5. Contact Information

If you have any questions or concerns regarding our refund and cancellation policy, please reach out to our customer service team at scrishte@gmail.com or +91-8899157696.

By using www.scrishte.com, you acknowledge and agree to the terms of this refund and cancellation policy.